Infinite Campus Helpful Information and Troubleshooting Tips

Helpful Portal Videos:

Mobile App for iOS devices
Mobile Portal for Android devices
Campus Portal: Family Portion Information
DCE Portal Login Info

Documents:

Campus Mobile Portal for Parents and Students

Parent Portal Household and Phone Preferences

“Could not complete data retrieval” Error Message
This error message may be presented to a user if they attempt to log into the Campus Portal app with an incorrect District ID. If the user has verified they are entering the correct District ID, the error message will indicate that corrupt data has been cached in the app, preventing it from allowing the user to sign in. This issue can be resolved using the following steps:

1. Uninstall the app
2. Power off the device
3. Power on the device
4. Re-install the app from the app store

“Cannot authenticate user” Error Message
This error may appear when a user attempts to sign into the app with:

1. An outdated District ID
2. An incorrect username and/or password
3. A disabled Portal account.

Why Can I Only See Settings within the App?

App users need to have a relationship to a student within Campus in order for them to be able to see any data within the Campus Mobile Portal. If the user has no data within Campus or does not have a relationship (e.g., parent, guardian) with a student within Campus, they will only have the option to change the Campus Mobile App settings.

Why Am I Not Receiving Notifications?

Most likely your device needs Notification settings revised. Here’s how:

iOS (iPhone & iPad)
To turn on notifications within an iOS device (iPad/iPhone), select Settings and turn button to the right of Notifications to ON (see image below). Users can select which types of information they wish to receive.

Android (phones & tablets)
To turn on notifications within an Android device, select Settings and mark the Enable Notifications checkbox (see the image below). Users can select which types of information they wish to receive.

My Campus Mobile App is Crashing
This may occur if there was an error that occurred when installing or updating the Campus Mobile Portal app. Ensure your District, Username and Password are accurate.

If all login information is correct, then proceed to do the following:

1. Uninstall the app
2. Power off the device
3. Power on the device
4. Reinstall the app from the app store

Issues with your DCE iPad? Feel free to email us with questions.